Refund policy

For all returns or exchanges, please contact us on info@mtbparts.com.au

If you change of mind about your MTBparts purchase, we will gladly offer to exchange any unwanted item(s) within 14 days of the order delivered date, as long as the item is in new & un-used condition, and in the original packaging. If you would like to return an item after the 14-day grace period, a 15% restocking fee will also apply, as well as additional fees for original postage recovery and handling. Returned items must be in their original intact packaging, in re-saleable condition. 

All return postage costs are to be paid for by the customer - unless the product is deemed to be faulty. Postage insurance is highly recommended as we cannot accept any responsibility for missing parcels lost in transit.

To complete your return, we require your receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Please note on sale items marked as "Final sale" we will not be accepting returns on these items, including incorrect choice in sizing. Please refer to the ACCC website regarding this policy under - occasions when consumers aren't entitled to a repair, replacement or refund. Final sale items do not fall under our change of mind policy. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Restocking Fees
Normal items returned after the grace period will attract a 15% restocking fee. Some of the products listed on MTBparts have to be ordered in or custom manufactured. In these instances - we will need to charge up to 25% for the restocking fee (for any customer-requested order cancellations), as we need to absorb the item into our inventory. 

Handling Fees
Due to the volume of return requests, we need to scrutinize each item that comes back, to ensure the packaging is in resaleable condition and the item itself has not been swapped out or tampered with. Unfortunately this is all additional labour and we will need to charge a small fee per item after the grace period.